Privacy Policy - Nainital Willows

At Nainital Willows, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our website or services. By using our services, you agree to this policy.

1. Information We Collect

We collect the following types of information:

• Personal Identifiers: Name, postal address, email address, telephone number, and copies of identification documents (e.g., passport, voter ID) when required for bookings or legal compliance.
• Booking & Payment Data: Reservation details, payment method, billing address, and transaction history.
• Usage & Technical Data: IP address, browser type, device identifiers, pages visited, cookies, and web beacons.
• Other Information: Feedback, inquiries, or communications you provide voluntarily.

2. How We Use Your Information

We use your information for the following purposes:

• Process Bookings: Confirm reservations, coordinate transfers, obtain wildlife permits, and issue invoices.
• Communicate: Send booking confirmations, itinerary updates, special offers, and responses to inquiries.
• Improve Services: Analyze website usage, feedback, and preferences to enhance our itineraries, website functionality, and marketing efforts.
• Legal Compliance: Comply with applicable laws, regulations, or legal processes.

3. Data Sharing & Disclosure

We may share your information with:

• Affiliates & Service Providers: Wildlife lodges, park authorities, payment processors, and transfer operators to facilitate your booking. These parties are contractually obligated to protect your data.
• Legal Compliance: Authorities or third parties to comply with court orders, legal obligations, or to protect the rights, property, or safety of Nainital Willows, our guests, or others.
• Cross-Border Transfers: Your data may be transferred to countries outside India for processing (e.g., payment gateways). We ensure such transfers comply with applicable data protection laws.

4. Cookies & Tracking

• We use cookies, web beacons, and similar technologies to remember your preferences, tailor content, and compile aggregate usage statistics.
• Managing Cookies: You can disable cookies via your browser settings, but this may affect the functionality of certain website features.
• Third-Party Analytics: We may use third-party tools (e.g., Google Analytics) to analyze site performance. These tools may use cookies, subject to their own privacy policies.

5. Security Measures

• Encryption: We use SSL encryption for sensitive online transactions to protect your data during transmission.
• Access Controls: Access to personal data is restricted to authorized personnel only.
• Data Retention: We retain personal data only as long as necessary for booking purposes, legal requirements, or dispute resolution (typically up to 3 years after your stay), after which it is securely deleted or anonymized.
• Data Breach: In the unlikely event of a data breach, we will notify affected users as required by law within the stipulated timeframe.

6. Your Rights & Choices

You have the following rights:

• Access: Request a copy of your personal data.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request deletion of your data, subject to legal retention requirements.
• Portability: Request a transfer of your data to another provider, where feasible.
• Opt-Out: Unsubscribe from marketing emails via the link in our emails or by contacting us.
• Grievance Redressal: Raise concerns about data handling by contacting our Data Protection Officer.

To exercise these rights, contact us at:

• Email: willowsnainital@gmail.com
• Phone:8889058899, 9755725345

7. Third-Party Links

• Our website may contain links to external sites. Nainital Willows is not responsible for the content, privacy practices, or security of these sites.

8. Minors

• We do not knowingly collect personal data from individuals under 18 without parental consent. If you are a parent or guardian and believe your child has provided us with personal data, please contact us.

9. Consent & Policy Updates

• By using our website or services, you consent to the collection and use of your data as outlined in this policy.
• We may update this policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with an updated “Last Updated” date. Significant changes will be communicated via email or website notice.

10. Contact Us

For privacy-related inquiries or to exercise your rights, please contact:

• Email:  willowsnainital@gmail.com
• Phone: 8889058899, 9755725345
• Address: 

Nainital Willows
By Nature’s Sprout
(Venture of Sprouts Hideaways Pvt Ltd)
MayVilla Compound, Birla School Road,
Near Post office, Tallital Nainital
Uttarakhand, India